Help
Support
Stuck on something in the app? Reach a human, or check the common questions below.
Email support
Bug reports, account and billing questions, feature requests.
[email protected]Sales & demos
Pilots, pricing, onboarding, and franchise rollouts.
[email protected]Requirements
- › iPhone running iOS 16 or later.
- › Camera for scanning, photo capture, and AR navigation.
- › NFC is optional — used to read and write tags.
- › AR navigation runs on A14 (iPhone 12) and newer; LiDAR is not required.
Common questions
- Grant camera access in iOS Settings → TraceCapture → Camera, then reopen the Scan tab.
- Your device doesn’t support NDEF read/write, or NFC is disabled by your MDM profile. QR and barcode tags work on every supported iPhone.
- Run a Calibration Walk for that area first — the app needs to sight each ArUco marker once before it can route to it.
- There are blocking validation errors. Open the validation card on the order to see exactly what’s missing (e.g. no items received).
- Offline and Server stores are independent. Export a ZIP backup from Settings before switching between them.
- Check the backend URL and API key in Settings. The sync status row lists any conflicts to resolve.
The camera scanner shows a blank frame. +
The NFC button is greyed out. +
AR navigation says “no calibration” or “marker not in map.” +
The Close button on an order is disabled. +
My items disappeared after switching modes. +
Server-mode sync is stuck on “pending.” +
Before you write us
- Note your iPhone model and iOS version.
- If the app froze, force-quit and reopen — offline data is preserved.
- Attach a screenshot or screen recording if you can.
- For Server mode, include your backend URL (never the API key).
Response time
We reply within one business day. Paid pilots get same-day support.
Your data
Field data stays on your device until you sync it to a backend you control. See our Privacy Policy.